Refund policy

The short version: 30 days, no interrogation. Defects are entirely on us.

 

30-DAY RETURNS

If you're not happy with your LullHalo product, you may return it within 30 days of delivery for a refund. Items should be in original condition with all included parts and packaging. To start a return, email lapstoreshq@gmail.com with your order number — we'll send instructions and the return address. Please don't ship anything back before contacting us.

 

RETURN SHIPPING

For change-of-mind returns, you cover return shipping. We think that's the honest trade for a genuinely open 30-day window.

 

DEFECTIVE OR DAMAGED ITEMS

If your item arrives damaged, or develops a fault within the return window, we cover everything — replacement or full refund, including shipping, your choice. Send us a photo or short video of the issue with your order number and we'll move quickly. No need to return a defective unit unless we ask.

 

WARRANTY

Beyond the 30-day window, LullHalo devices (currently the Crown) are covered by a 12-month warranty against manufacturing defects. Warranty covers failures from how the product was made; it doesn't cover accidental damage, water exposure beyond the product's rating, or normal cosmetic wear.

 

REFUND TIMING

Refunds are issued to the original payment method within 5–10 business days of us receiving the return (or approving the defect claim). Your bank may take a few additional days to post it.

 

HYGIENE NOTE

For the Drift Mask and other soft goods, returns are accepted only if unused with tags and packaging intact — for the obvious reasons.

 

Questions: lapstoreshq@gmail.com